Delivery Information
Excellence in Service, Without Compromise
At Belle & Vraie® , every order is handled with the utmost care.
We have designed our delivery policy to reflect the high standards, transparency and quality that characterize our company.
Free Worldwide Shipping
We are pleased to offer free worldwide shipping on all of our creations.
No action is required: the free service is automatically applied when you finalize your order.
Our shipments are carefully prepared and dispatched via secure, reliable and fully tracked delivery services.
Important Information – Current Timeframes
Due to exceptional demand, our processing times may be extended by 2 to 3 working days .
Our teams are committed to shipping your order as quickly as possible, while maintaining our quality standards.
Order Processing
– Preparation within 1 to 3 business days
– Orders are definitively confirmed after validation: no modification or cancellation is possible
– Shipping notification and dedicated tracking number sent by email
– Delivery times provided are indicative only
Our logistics workshops operate from Monday to Friday, excluding public holidays.
Estimated Delivery Times
| Destination | Costs | Estimated delivery times |
|---|---|---|
| Sweden & Norway | Offered | 4–8 business days |
| Finland & Denmark | Offered | 4–8 business days |
| Swiss | Offered | 4–8 business days |
| Austria | Offered | 4–8 business days |
| United Kingdom & Wales | Offered | 5–10 business days |
| Spain | Offered | 5–10 business days |
| France & Belgium | Offered | 5–10 business days |
| Portugal | Offered | 5–10 business days |
| Germany | Offered | 5–10 business days |
| Italy | Offered | 5–10 business days |
| Rest of Europe | Offered | 6–11 business days |
| Middle East | Offered | 6–11 business days |
| United States, Canada & Mexico | Offered | 6–11 business days |
| Rest of the World | Offered | 6–11 business days |
Note: Some delays may be extended by customs or during peak periods.
Damaged, Delayed or Lost Package
Damaged package
If your order arrives damaged, please contact us within 5 business days :
Please attach photographs of the package and the product so that we can take immediate action.
Delayed or undelivered package
We ensure rigorous monitoring of each shipment.
In case of unusual delay or if the carrier confirms the loss:
– we will reship your order, or
– we will proceed with a full refund , according to your choice.
Order Tracking
Each shipment has a personal tracking number , allowing you to track your order at any time.
We recommend that you regularly check its progress for a fully controlled experience.
Maison Belle & Vraie® Commitment
We pride ourselves on offering impeccable service and a smooth, elegant and secure shopping experience.
For any questions regarding delivery or order tracking, our team is at your disposal: